FAQs - the things we get asked a lot
What makes you different to a car dealer?
We're on your side, we're not out to make huge margins on cars and by laying out our charges from the start, the focus then remains on you and finding your next car.
How much will this cost me?
Simple, for every car we find - here's what it will cost:
£0-£1,000 - we charge £250
£1,001-£5,000 - we charge £395
£5,001-£10,000 - we charge £495
£10,001-£20,000 - we charge 5%
£20,001-£30,000 - we charge 4%
£30,001-£40,000 - we charge 3%
£40,001 & over - we charge 2.5%
Click here for more detailed info
I know nothing about cars, how am I supposed to pick something?
Don't worry. Our team know too much about cars, so we'll chat with you and shape your requirements, and match the ideal car to you!
How long does this all take?
Every customer experience differs! A lot depends on: what you're looking for, how many examples are available, and when they're coming up for sale. We could find the perfect car coming up for auction tomorrow, win the car for you and have it delivered the next day! The sooner you get in touch, the sooner we can start the process and have you behind the wheel!
How do I get the car?
Most customers choose to let us do the hard work, and arrange delivery direct to your door, however - once you've paid for the vehicle & any fees, if you want to collect it from our premises, or the auction house direct, we can facilitate this too! Just ask and we're happy to help!
Can I part exchange my old car?
Unfortunately not, no. But, all is not lost - we can give you some tips on how to advertise your car, or if you don't want the hassle of doing this yourself and want a quick easy sale, we recommend www.WeBuySmallCars.com or www.WeBuyLowMileageCars.com
Do you offer Finance?
We don't, all of our customers need to have the funds available before we commit to finding your next car. If you need a sourcing service that can offer finance as well, we recommend using - they're a nationwide 5* independently rated Sales and Sourcing company who we know personally! Give Alex a call, or we can introduce you directly!
Do you offer Warranties?
The Auction Buyer doesn't offer any warranties on the cars we source for you, and this is a risk we make clear from the start. We will do all the checks we can (MOT history, HPI checks if required, condition reports and others) before we bid on a car for you. If you still think a warranty might be best, we recommend using www.SmallCarsDirect.co.uk - they're a nationwide 5* independently rated Sales and Sourcing company who we know personally! Give Alex a call, or we can introduce you directly!
When do I have to pay?
As soon as we've successfully secured your car, you'll usually need to make payment within 24hrs direct to the auction house, and we'll guide you through this. Our fees need to be paid to us within 7 working days, although most customers do this at the same time.
How do I pay?
If buying a vehicle at auction, we can email you a link for you to pay yourself, or we can send you an invoice for the total overall amount (including all charges) so you only make 1 single payment via BACS - whichever is more convenient.
Are trade auctions the only place you find cars for me?
Not at all. Depending on the model or type of vehicle you're after, auctions usually give the most selection, especially the big auction houses like BCA or Manheim. We can search anywhere for you, including private sales and dealerships too. If you want us to, we can even negotiate on your behalf, agree the sale, and bring the vehicle right to your door! Just tell us what you're comfortable with!
What checks can I do on the car before bidding or buying?
We will do all the checks we can (MOT history, HPI checks if required, condition reports and others) before we bid on a car for you. Any information that we can access, we will share with you before hand. We want you to be confident in what you're buying before you get the car!
Do I get many options to choose from?
Yes - of course! We'll keep providing you options until you've found the car you want to go ahead with, whether that's 1 or 10 different options. The more detail you can provide us with, the faster we can narrow our search to find you your next car faster!
What if I don't like the car?
Sometimes, a car might not be what you expected. We don't offer refunds, but don't worry, you're not on your own here. We'll help you sell the car and get your money back so you can go and buy something more up your street. Check out our Terms & Conditions for exactly how it works!
If we haven't answered your question - check out our how we work page or just get in touch, we're happy to help!